Lending Standards Board shares insights into the role of life experience on contact centre staff and customer outcomes
The Lending Standards Board has published an insights report looking at the role of credit sector staff ‘life experience’ in the service their customers receive. The report cites examples such as a customer who says they are getting divorced benefiting from speaking to an adviser who had experienced similar events and may therefore understand the […]
Read MoreNew report: Low income consumers pay a ‘poverty premium’ equivalent to three months’ worth of food
People struggling with money are paying an extra £478 for essentials like energy, credit and insurance because of the poverty premium, according to new research by the University of Bristol’s Personal Finance Research Centre. The Fair By Design study of 1,000 low income households [1] accessing the services of national poverty charity Turn2us, shows that poorer households are […]
Read MoreIPPR examines financial impacts of Covid-19 with ‘helping households in debt’ report
Policy think-tank IPPR has published a new report which examines the financial impacts of Covid-19 on people in different demographic groups and regions of the UK and explores the experiances of debt and household finances before and during the pandemic. The ‘Helping households in debt’ report sets out recommendations which focus on actions to mitigate […]
Read MoreEnforcement agents prove essential for funding local services
Following speculation about the resumption of enforcement visits, Russell Hamblin-Boone, Chief Executive of the Civil Enforcement Association (CIVEA), shares his thoughts and exclusive findings regarding current civil enforcement conduct and outcomes in a new report: When the government implemented plans for a phased lifting of the lockdown restrictions, CIVEA recognised that it was not responsible […]
Read MoreExperian launches first service to give consumers ability to improve credit score with council tax bills, streaming subscriptions and savings
Experian is launching the UK’s first service to give consumers the ability to instantly improve their credit score, using information such as regular video and music streaming payments and council tax payments. Early analysis suggests over half of people (51%) using Experian Boost will receive an instant increase to their Experian Credit Score, meaning around 17 million consumers are set to benefit (1). Among […]
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