Debt advice sector develops apprenticeship qualification
The debt advice sector has developed a first of its kind apprenticeship qualification. The qualification Standard and End Point Assessment have now been submitted to the approval board of the Institute of Apprenticeships. It is expected that the apprenticeship will launch within the next six months. The apprenticeship is a cross-sector qualification developed in collaboration […]
Read MoreFCA launches consultation guiding firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. The guidance sets out the FCA’s view of what the FCA Principles require of firms to ensure that vulnerable consumers are consistently treated fairly across financial services sectors. The FCA wants to see doing […]
Read MoreFCA confirms biggest shake-up to the overdraft market for a generation
The Financial Conduct Authority (FCA) has confirmed it is introducing reforms to fix a dysfunctional overdraft market. These changes will make overdrafts simpler, fairer, and easier to manage and will protect the millions of consumers that use overdrafts, particularly more vulnerable consumers. The changes represent the biggest overhaul to the overdraft market for a generation. […]
Read MoreTrade body ceases involvement in bailiff complaints adjudication
From 1 June, the process for complaining about enforcement agents (bailiffs) was streamlined. The Civil Enforcement Association (CIVEA) will no longer review complaints on behalf of its members. With CIVEA no longer involved, all complaints about enforcement agents acting on behalf of local authorities will go straight to the Local Government and Social Care Ombudsman […]
Read MoreEnforcement trade body CIVEA issues bogus bailiffs warning
People are at risk from fraudsters masquerading as enforcement agents (bailiffs) and small businesses are a popular target, according to the civil enforcement industry’s trade body Civil Enforcement Association (CIVEA). The warning comes after CIVEA identified cases of fraudsters using the government’s public register of enforcement agents to demand payments for bogus government debts. The […]
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