08 Apr 2020 | Posted In Bob's Blog (MALG updates)

Our second virtual Members ‘Friday Forum’ was attended by an impressive 59 people from across the credit, debt and money advice sectors and together we made some good progress on ‘working together to improve the lives of people in debt’ during the Coronavirus crisis.

Key topics discussed so far have been forbearance, GDPR and what the FCA’s intentions are around motor finance. Thanks to everyone for your contribution so far and for such positive feedback.

Creditors – please share email addresses for advisers!

As well as sharing updates, ideas and best practice around new emerging developments, some joint actions have been agreed to help all our members keep abreast of what is happening and tackle some of the key challenges more collaboratively. The main one we are now working on is curating a list of creditor email addresses for third party advisers who are currently struggling to get in touch on behalf of their clients. So far, Lowell Group has provided two email addresses for advisers to use as a ‘fast track’ route to support and we are now asking other creditors to do the same. We will be publishing the list of creditor contacts for advisers on our website so they must be addresses that can be made publicly available and are not attributed to an individual person eg. dmcpost@lowellgroup.co.uk. Please send them to info@malg.org.uk as soon as possible.

‘Good Friday’ break

As this Friday is a Bank Holiday, we will be taking a break from the forum but please do join us at 10am on Friday 17 April 2020 for the next one. As the situation is evolving all the time, we expect each weekly forum to grow and develop and would appreciate it if you could send your most pressing questions in advance to info@malg.org.uk so that we can keep track of how things are unfolding. In the meantime, please keep sending us your Coronavirus-related news and updates to share on the MALG website and via social media (see the latest below).

Find out more, including how to join the forum via Zoom, here.

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