28 Nov 2019 | Posted In Money advice news

Several organisations in the money advice and related sectors have published their responses to Ofcom’s recent consultation on its proposed guide for treating vulnerable customers fairly.

Money and Mental Health Policy Institute would “like to see more accessible services, responsible debt collection practices and fewer people disconnected.”

The Money Advice Trust says that “the proposed guide should provide some greater clarity on Ofcom’s expectations. However, it could go further in establishing minimum standards that providers should meet.” Read more.

Citizens Advice Scotland is calling for “an inclusive approach which widens the definition of vulnerability to include rurality, and which recognises that consumers can be vulnerable at different times in their lives.” Read more.

The consultation closed on 20 November 2019 and responses are now being collated and taken on board in the development of the final version of the guidance.