Money and Mental Health Policy Institute has launched a new set of standards to help firms and front line staff support the growing number of customers in distress.
This has been developed in response to the fact that millions of people are experiencing distress, anxiety or other mental health problems during the Covid-19 outbreak, which could affect their ability to access essential services and keep up with bills.
The simple, practical steps include:
- Ensuring that customers who are struggling to keep up with bills don’t get cut off
- Letting people know about tools you can offer to help them manage their finances
- Giving customers more ways to get in contact, from text to webchat.