The Glasgow Centre for Population Health (GCPH) has published a new report which shows that embedding advice workers in GP practices secures £850,000 for patients and reduces GP workloads.
The Deep End Advice Worker project developed and tested approaches to delivering advice services (e.g. financial and debt advice, housing advice and social security support) in two general practices in north east Glasgow.
The main focus of the Deep End Advice Worker project was to improve social and economic outcomes for people, through developing and testing approaches to delivering advice services from two general practices in Parkhead, Glasgow. It also sought to reduce the time medical staff spent on non-clinical issues.
The report explores the processes underpinning the project’s development and presents an assessment of its impact. It explicitly examines the importance of practitioner knowledge and professional relationships in collaborative service delivery projects. Recommendations are made regarding approaches to delivering future work of this nature.