The MALG Scotland Regional Members Meeting is scheduled to take place face to face on Thursday 21 August 2025, and we are delighted to confirm our members at PRA Group have offered to sponsor this event and host at their premises – HALO Enterprise & Innovation Centre, Hill Street, Kilmarnock KA3 1HA. The theme of this meeting will be round Access Granted – Making Debt Services Work for All!
Invitations will be sent to all eligible members, including the link to register your place for the event.
AGENDA
- 10.00 – 10.30 Arrival, Registration & Networking
- 10.30 – 10.40 Welcome from Chair
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- Sarah-Jayne Dunn, Financial Health Policy Manager – Citizens Advice Scotland
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- 10.40 – 10.50 Welcome & Introductions from Sponsors & MALG Scotland Steering Committee Members
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- Vikki Wilkins, Head of Customer Insight UK – PRA Group
- Sarah-Jayne Dunn, Financial Health Policy Manager – Citizens Advice Scotland
- Fiona Kennedy, Head of Compliance – Opos Limited
- Audrey Laing, Chief Operating Officer – Money Matters Money Advice Centre
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- 10.50 – 11.20 General Disability Challenges
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- John Hanna, Corporate Partnership Manager – Scope
- Tim Vanstone, Programme Lead Disability Energy Support – Scope
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- 11.20 – 11.30 Comfort Break
- 11.30 – 12.00 Introduction to Signing Banks and Challenges Faced by Deaf Customers
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- Breda Leyne, Director – ESquared
- Reg Cobb, CEO – deafPLUS
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- 12.00 – 12.30 BME Black Minority Ethnic – Accessibility to debt advice and language challenges
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- Audrey Laing, Chief Operating Office – Money Matters Money Advice Centre
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- 12.30 – 13.30 Networking Lunch
- 13.30 – 14.00 Group Discussion – How accessible are our own services?
- 14.00 – 14.30 Feedback from Group Discussion
- 14.30 – 14.45 MALG National Update
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- Bob Winnington, CEO – MALG
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- 14.45 – 15.00 Wrap up Summary, AOB & Close