The next MALG Scotland Regional Members Meeting will take place virtually on Thursday 27 March 2025, The theme of this meeting will be ‘The Spring Clean.’
Invitations will be emailed to all members to enable them to register their place for the event.
Agenda
- 10:00 – 10:10 Arrival & Networking
- 10:10 – 10:20 Welcome & Introductions from MALG Scotland Regional Steering Committee – Fiona Kennedy, Head of Compliance – Opos Limited
- 10:20 – 10:50 The Work of the Financial Ombudsman Service – Sonia Payne, Stakeholder and Regulatory Liaison Adviser, Hayley Nelson, Senior Accessibility Adviser & Laura Davies, Ombudsman Manager – Financial Ombudsman Service
- 10:50 – 11:20 Holding to Account: Improving Access to Banking Services Report – Sarah-Jayne Dunn, Financial Health Policy Manager, Citizens Advice Scotland
- 11:20 – 11:35 Comfort Break & Poll Question Delivery
- 11:35 – 12:05 Income Maximisation – Sasha Bossuot, Partnerships Manager, Lightning Reach
- 12:05 – 12:35 MALG Scotland Regional Steering Group Round Up & Poll Results Discussion – Sarah-Jayne Dunn
- 12:35 – 12:45 MALG National Update – Bob Winnington, CEO, MALG
- 12:45 – 13:00 Summary, AOB & Close – Fiona Kennedy