The next MALG AGM & National Members Meeting is being held in person on Thursday 10 July, 2025 at No.6 Alie Street, London E1 8QT. Invitations will be sent to all members with the link to register their place for the event, nearer the date.
Please note the AGM will take place at 10am, directly before the National Members Meeting and invitations for both will be issued separately with a separate registration process. AGM Invitations and papers will be distributed to those Members with voting rights.
Agenda
- 10.30 -10.45 Welcome to all, guests and new representatives – Bob Winnington,
CEO – MALG - 10.45 – 11.15 Financial Health Report – Amani Darr, Strategy and CX Lead – Equifax
- 11.15 – 12.00 Too Close to Home: StepChange Debt Advice Clients’ experiences of Coerced Debt – Genevieve Richardson, Senior Public Policy Advocate – StepChange Debt Charity
- 12.00 – 13.00 How Data Sharing can provide a more efficient process to support
Vulnerable Customers – Deven Ghelani, CEO – Policy in Practice & Rachel Curtis, Chief Executive Officer & Co-Founder – Inicio AI - 13.00 – 13.50 Networking lunch
- 13.50 – 14.00 MALG National Update – Bob Winnington, CEO – MALG
- 14.00 – 14.45 Citizens Advice Consumer Outlook – Tom MacInnes, Policy Director – Citizens Advice
- 14.45 – 15.15 CAP Insight & Client Report – Helen Webb, Senior National External Partnerships Manager & Helen Ganney. Relationship Manager – Christians Against Poverty