10 Jan 2019 | Posted In Money advice news

Citizens Advice has published research on bailiff complaints which shows that 72% of people who experience a bailiff breaking the rules do not complain at all.

The report highlights that there are significant barriers to making complaints and, when people do, the process doesn’t work:

  • The complaints process isn’t independent and bailiff firms are seen to shift the blame while complainants are kept in the dark.
  • Complaints lead to unsatisfactory outcomes. Remedial action rarely leads to a bailiff being penalised for breaking the rules.
  • This lack of consequence serves to deter future complaints.

Read the Final Complaints Report and the Bailiff complaints briefing.