Christians Against Poverty (CAP) has published a report on financial difficulty and digital exlusion.
According to the Lloyds UK Consumer Digital Index, 2.6 million people in the UK do not use the internet regularly. 14.9 million have very low levels of engagement. People experience digital exclusion for a whole range of reasons, from the wide range and complexity of online tasks, to the cost of data and devices needed to access the internet.
This new report presents data from CAP clients, as well as UK population data provided by Experian from Mosaic, to reveal the barriers that cause persistent and periodic digital exclusion – including capability and confidence, lack of access to devices and infrastructure, and the ongoing cost of internet data or a broadband connection.