17 Jan 2024 | Posted In Bob's Blog (MALG updates)

Happy New Year to all our Members and Associates!

One of the highlights of 2023 was the MALG Conference which you can read a selection of the amazing feedback from here! As you will have come to expect from us, we’re already busy planning the MALG Conference 2024 which will take place in November at a new location with a new format. Watch this space!

In the meantime, read on for the latest ways we can help you to ‘work together to improve the lives of people in debt’.

Member Reminder: Please check that all your relevant colleagues are subscribed to our mailing list here to ensure they are GDPR compliant and receive the relevant updates and invitations. And if you’re not already following us on LinkedIn and X, use the buttons above to join the 2,000 others across the debt landscape who are!


MALG National Members Meeting 15 February 2024

The first MALG National Members Meeting of 2024 will take place virtually via Zoom on 15 February with a fantastic line-up of speakers and topics (see agenda below).

All eligible Members will receive an email invitation to register for a FREE place to attend the Meeting using the new simplified online booking process on our website (rather than Eventbrite). You will provided with a members password that will give you access to the booking form together with the Meeting papers/resources after the event. If you do not receive the invitation, please contact info@malg.org.uk to ensure you are on the mailing list. Please inform your IT department or include website@malg.org.uk to your safe senders list in order to receive booking confirmations.


  • 10.15 -10.25  Arrival and networking
  • 10.25 -10.35  Welcome to all members and guests – Bob Winnington, CEO – MALG
  • 10.35 – 11.15   Insights from Supporting Self-Employed Customers with Debt Advice from NatWest & StepChange – Vanessa Northam, Head of Charity Development – StepChange & Neil Taylor, Journey Developer, Financial Health & Support – NatWest
  • 11.15 – 11.25   MALG National Update – Bob Winnington, CEO – MALG
  • 11.25 – 11.40  Comfort Break
  • 11.40 – 12.10  A Partnership based approach to Financial Wellbeing –  Tom Eyre, Co-CEO & Co Founder – LoqBox
  • 12.10 – 12.50  Using Data to Target Customer Support – Helen Lord, CEO – Vulnerability Registration Service & Cat Divers, CEO – National Support Network
  • 12.50 – 13.00  Summary, AOB & Close


MALG Members Friday Forum in 2024

As previously mentioned, thanks to extended sponsorship from PRA Group, the fortnightly MALG Friday Forum (which was originally set up in response to the Covid-19 lockdown) will continue throughout 2024. All National and Regional Members should have received a NEW PASSWORD AND ZOOM LINK for this year.

Whether you’re a regular, have attended before, a National or Regional Member who’s yet to take advantage of this hugely popular member benefit, we would be delighted to welcome you on screen for an hour of informal, open – and usually lively! – discussions and debates on the latest issues facing those across the debt landscape. These discussions often result in tangible solutions and collaborative opportunities so don’t miss out.

If you want to share or discuss any particularly pressing topics, you can either join the forum and raise your virtual hand, or please email us on info@malg.org.uk in advance and we can arrange for you to introduce your topic to the room yourself.

Full details, including joining instructions and future dates, can be found here.


New Members and New Membership Application Form

Welcome to our newest MALG Members demonstrating their commitment to ‘working together to improve the lives of people in debt’: Royal National Institute for the Blind (RNIB) and BSI Assurance UK Ltd.

If you are not already a Member, why not start taking advantage of the full range of benefitsOur Membership Application Form is now fully online and takes just minutes to complete. Find out more about packages and prices and apply here.

Need to make the business case for joining or renewing? Email info@malg.org.uk and we will do whatever we can to help. If there are any organisations or sectors you would like to see as MALG Members, let us know and we will look to engage with them.


MALG Regional Meetings in 2024

Remember, if you are a National Member, you have access to all of our Regional Group Meetings. Please ensure you email us with your regional preferences should you wish to amend any regions specified on your original application and take full advantage of this membership benefit.

As with our National Members Meetings, we have simplified the booking process for MALG Regional Meetings. You can now register to attend on our website (rather than Eventbrite) with the same password used to access Meeting papers/resources after the event. Regional Members will receive emails with full instructions in the lead up to each Regional Meeting. If you do not receive an email, please contact info@malg.org.uk to ensure you are on the mailing list for the relevant regions. Please inform your IT department or include website@malg.org.uk to your safe senders list in order to receive booking confirmations.

The first Regional Meeting of the year is the virtual MALG South West Meeting on 8 February 2024 followed by the face-to-face MALG North West Meeting at Ascent Performance Group’s offices in Manchester on 22 February 2024. All upcoming Regional Meeting dates can be found here once they are confirmed.

We are always happy to welcome input from our Members: Please use the form here to suggest topics, speakers and locations for future MALG Meetings.

The main contact for each Regional Group is listed below should you have any other queries:


RO Strategy interview with MALG CEO Bob Winnington

Look out for RO Strategy’s interview with MALG CEO Bob Winnington coming out soon. Bob discusses the key topics around changing generational views on debt and money management which came to light at the MALG Conference 2023.


Debt advice and financial capability: A best-practice guide for professionals and policymakers working with prisoners, offenders, and ex-offenders

Richard Machin, a lecturer at Nottingham Trent University, has shared with us a best practice guide on debt advice and financial capability for prisoners, offenders and ex-offenders which he produced in partnership with the Ministry of Justice. The guide explores the experiences of people with an offending history who have debt problems, drawing on literature and evidence from debt advisers. It highlights the complexities of working with people who are in debt and are engaged with the criminal justice system, provides guidance on effective work in this area and looks at some broader policy issues. It includes a case study that highlights how positive outcomes can be achieved for service users.

You can download the guide here and if you have any queries or would like further information, you can contact Richard on richard.machin@ntu.ac.uk.