12 Apr 2024 | Posted In Bob's Blog (MALG updates)

Hello to all our Members and Associates!

As we start hurtling towards the middle of the year we’ve got plenty to update you on. In this issue:

MALG Member Engagement Survey launches for 2024 – complete it now!

As promised, the MALG Member Engagement Survey we introduced in 2023 will be an annual occurrence as we seek to continuously develop and improve Membership.

While our aim is ‘working together to improve the lives of people in debt’, we also play an important role in supporting and therefore looking to improve the lives of those working in the debt sector. By listening to what our Members want and need, we aim to do even more to drive collaboration and improve wellbeing and consumer outcomes.

Last year you told us what we do well (which was most things – thank you!) and what we could improve on (which included becoming more of a thought leader). Watch this space, we are working on exciting ways to deliver this in 2024! We’ve been drawing on all your feedback and comments and hope that you continue to gain increased value out of MALG Membership.

If you work in any capacity across the debt landscape, we want to hear from you. Whether you are an existing/former/prospective MALG Member, or an associate/stakeholder, your feedback is invaluable to us and will help to shape our future strategy. The questions are mostly multiple choice but there are comment boxes at the end for you to expand on any of your answers and share ideas or other feedback with us. The survey should take no more than 10 minutes to complete and will be open until close of business on Thursday 23 May 2024.

Complete the MALG Member Engagement Survey 2024 NOW!


MALG National Members Meeting, London Transport Museum, 15 May 2024

We’re excited to be returning to the London Transport Museum’s Cubic Theatre for the third consecutive year for our May National Members Meeting thanks to continued sponsorship from MALG Members CDER Group. Those who have attended before will remember what a great day out this is with the opportunity to take a free tour of the museum and the usual post-Meeting drinks at one of Covent Garden’s finest establishments!

The agenda is as follows and invitations to register will be sent out soon:

  • 10.00 -10.30    Registration, refreshments and networking
  • 10.30 – 10.40   Welcome to all guests and new representatives – Bob Winnington, CEO – MALG
  • 10.40 – 11.10    Financial Health Report, Sue Owen-Bailey, Social Innovation and Sustainability Manager – Equifax
  • 11.10 – 12.30    Future of Debt Advice Funding Panel
          • Chair: Craig Simmons, Lead Consultant & Director – Clear Consultancy Services & MALG Board
          • Yvonne Fovargue, MP
          • Vikki Brownridge, CEO – StepChange Debt Charity
          • Neil Gallimore, Consumer Product, Operations & Control – Barclays Bank
          • Francis McGee, MALG Board & Executive Chair –  GAIN
  • 12.30 – 13.15   Networking lunch
  • 13.15 – 13.25   Bob’s MALG Update
  • 13.25 – 13.50  Loan Shark Update, Increasing Intelligence from Debt Advice, and a 20 Year Anniversary, Cath Wohlers, LIAISE Manager – England Illegal Money Lending Team
  • 13.50 – 14.30  Missing Out: Tackling Vulnerability by Closing the Unclaimed Benefits Gap, Deven Ghelani, CEO and Rob Thompson – Policy in Practice
  • 14.30 – 14.55  Navigating the Maze: Supporting Small Business Owners to Build their Financial Skills and Confidence, Grace Brownfield, Senior Influencing Manager – Money Advice Trust
  • 14.55 – 15.00  Summary, AOB & Close


MALG Conference 2024 update

In case you missed it, we’re very excited to announce a fantastic new venue and location.

Venue: Aspire Leeds, 2 Infirmary Street, Leeds, LS1 2JP.
Date: Thursday 7 November 2024.
Theme: to be announced soon!

Headline Sponsor & Exhibitor: CDER Group

Additional Sponsors already confirmed: 

Exhibition – Mezzanine Level:
We are very pleased to be able to offer additional exhibition space this year to meet the demand we had last year and give those on the waiting list the opportunity to exhibit. The fantastic space on the mezzanine level overlooking the main Banking Hall will be the central hub of the event. We expect to sell out so please contact bob.winnington@malg.org.uk asap if interested in exhibiting or sponsoring.

Exhibitors already confirmed:

The programme is currently being developed. Please use the form on our website here to suggest topics and speakers you would like to see at the conference. Watch this space for delegate bookings opening soon!



Whether you’re a regular, have attended before, a National or Regional Member who’s yet to take advantage of this hugely popular member benefit, we would be delighted to welcome you on screen for an hour of informal, open – and usually lively! – discussions and debates on the latest issues facing those across the debt landscape. These discussions often result in tangible solutions and collaborative opportunities so don’t miss out.

Ahead of the next session on Friday 19 April (when we’ll be joined by Andy Watt of TV Licensing who returns to answer more questions following his presentation earlier this year, and Ryan Hayes of Trustfolio who’ll be talking about their Debt Adviser Support Portal) we have updated the password and Zoom link. All eligible Members will receive the new details via email shortly.

Find out more about the MALG Friday Forum here.


New MALG Members

Welcome to our newest MALG Members demonstrating their commitment to ‘working together to improve the lives of people in debt’: High Court Writ Recovery, London Borough of Barnet, and Complete Communications Solutions t/a Saascoms.

If you are not already a Member, why not start taking advantage of the full range of benefitsOur Membership Application Form is now fully online and takes just minutes to complete. Find out more about packages and prices and apply here.

Need to make the business case for joining or renewing? Email info@malg.org.uk and we will do whatever we can to help. If there are any organisations or sectors you would like to see as MALG Members, let us know and we will look to engage with them.


MALG Regional Meetings Update

Remember, if you are a National Member, you have access to all the Regional Groups chosen on your original Membership Application form. All Members will receive invites with a link to the online booking form, to register and secure a place for all Regional Members Meetings. You will notice this will be the same members password used to access Meeting papers/resources following events. If you do not receive the email invitations, please contact info@malg.org.uk.

Details of all upcoming Regional Meetings can be found here. You can use the form here to suggest topics, speakers and locations for future Meetings.

The main contact for each Regional Group is listed below should you have any other queries: