The MALG National Members Meeting is being held virtually on Thursday 26 September, 2024. Invitations will be sent to all members to register their place for the event online.
Agenda:
09:45 – 10:00: Arrival and Networking
10:00 – 10:15: Welcome to all members and guests – Bob Winnington, CEO – MALG
10:15 – 11:00: Tailored Signposting to Drive Better Outcomes? Exploring the challenges and opportunities of different signposting strategies share how tailored signposting is driving better outcomes for their customers and their business.
- Cat Divers, Founder & CEO – National Support Network
- Dr Neda Mahmoodi (BSc, MRes, PGCert, PhD, SFHEA, CPsychol), Industrial-Organisational Psychologist & Company Secretary – UK Debt Service Ltd
11:00 – 11:15: MALG National Update – Bob Winnington, CEO – MALG
11:15 – 11:25: Comfort Break
11:25 – 12:00: Turning the Tide: Helping People in Debt through Lowell’s Fairer Debt for a Fairer Society Campaign – Neil Costello, UK Marketing Director – Lowell
12:00 – 12:40: Consumer Duty: The Way Forward – Consumer Duty Team – FCA
12:40 – 12:45: Summary, AOB and Close
