November 2025

• MALG Midlands Regional Members Meeting – November 2025

  27 Nov 2025

  12.45 to 15.00

  Location

  Zoom

  The MALG Midlands Regional Members Meeting is being held virtually on Thursday 27 November, 2025 – 12.45 – 15.00. Invitations will be sent to all members with the link to register their place for the event, nearer the date.

  Agenda

  • 12.45 – 13.00    Arrival Registration & Networking
  • 13.00 – 13.10    Welcome & Introductions
    • • • • • • Vanora McCullagh, Debt Management Relationship Manager – Lowell Financial
              • Alex Newton, Partnerships Manager – Money Advice Trust
  • 13.10 – 13.30     MALG National Update
    • • • • • • Bob Winnington, CEO – MALG
  • 13.30 – 13.50    Why Moneyline Exists and Why We are So Much More than a Loan
    • • • • • • Rachael Magowan, Chief Technology Officer – Moneyline
  • 13.50 – 14:20    Council Tax debt collection
    • • • • • • Grace Brownfield, Head of Influencing and Communications – Money Advice Trust
              • Daniel Spenceley, Head of Policy – Credit Services Association
  • 14.20 – 14.40   Energy sector update and looking ahead
    • • • • • • Keith Watson, Senior Manager Customers Policy and Regulation  – EDF (UK)
  • 14.40 – 15.00    Group Q&A and AOB

December 2025

• MALG Scotland Regional Members Meeting – December 2025

  04 Dec 2025

  10.30 to 14.00

  Location

  Zoom

  The MALG Scotland Regional Members Meeting is scheduled to take place virtually on Thursday 4 December 2025. The theme of this meeting will be ‘Revisiting MALG Conference Themes – Looking forward from a Scottish Perspective’

  Invitations will be sent to all members to register your place for the event, nearer the date.

  Agenda 

  • 10.30 – 10.40        Arrival, Registration & Networking
  • 10.40 – 10.50        Welcome from Chair
    • • • • • • • • Fiona Kennedy, Head of Compliance – Opos Limited
  • 10.50 – 11.05        MALG National Update
    • • • • • • • • Bob Winnington, CEO – MALG
  • 11.05 – 11.35        National Financial Inclusion Strategy Update
    • • • • • • • • Sarah-Jayne Dunn, Financial Health Policy Manager – Citizens Advice Scotland
  • 11.35 – 11.50           Comfort Break
  • 11.50 – 12.20         Creating Capacity in Advice Services with AI
    • • • • • • • • Jaq McDonald, Head of Operations – CARF/Citizens Advice Scotland
                  • Tamsin Kilby-Jones, Head of Product – Wyser
  • 12.20 – 12.50        Boost AI Demonstration Presentation
    • • • • • • • • Adam Rathbone, Senior Sales Engineer – Boost AI
  • 12.50 – 13.00        Comfort Break
  • 13.00 – 13.40        Group Discussion
    • • • • • • • • Open Discussion on the themes discussed and How Far are you on the AI Journey?
  • 13.40 – 13.50        Feedback from Group Discussion
  • 13.50 – 14.00        Wrap up Summary, AOB & Close
    • • • • • • • • Fiona Kennedy, Head of Compliance – Opos Limited

• MALG North East & Yorkshire Regional Members Meeting – December 2025

  05 Dec 2025

  Location

  Home Group - 1 Strawberry Lane, Newcastle upon Tyne NE1 4BX

  The MALG North East & Yorkshire Regional Members Meeting will be a face to face meeting being held on Friday 5 December 2025 – 10.00 – 14.15. Thank you to our members at Home Group who have agreed to sponsor and host this meeting at their premises – 1 Strawberry Lane, Newcastle upon Tyne NE1 4BX. 

  The Theme of this meeting will be: The Hidden Harm – The Far-Reaching Financial Impacts of Gambling and Coercive Behaviour.

  Please note there will be a chance to join the team for festive cheers following the meeting. Invitations will be sent to all members to register your place for the event, nearer the date.

  AGENDA

  • 10.00 – 10.30     Arrival, Registration & Networking
  • 10.30 – 10.50     Welcome and Introductions followed by MALG North East & Yorkshire Steering Group Update
    • • • • • • Lee Usher, Business Development Director – StepChange Debt Charity
              • Ammer Malik, Head of Business Development – Intrum
  • 10:50 – 11:00     MALG National Update
    • • • • • • Bob Winnington, CEO – MALG
  • 11.00 – 11.30     PayPlan/Refuge Report: Trends in Economic and Domestic Abuse within Debt Advice
    • • • • • • Emma Gibbons, Vulnerability Lead – PayPlan
              • Fran Ferrier, Economic Empowerment Manager – Refuge
  • 11.30 – 12.00    The Wider Reaching Impact of Gambling
    • • • • • • Raminta Diliso, Project Manager – GamCare
  • 12.00 – 12.45    Networking Lunch
  • 12.45 – 13.15    The Link Between Domestic and Economic Abuse
    • • • • • • Claire Sowerby, Service Manager – Newcastle Integrated Domestic Abuse Service
  • 13.45 – 14.00    Biz Bar: Colleague Wellbeing: The Impact on Collections and Debt Advice Colleagues when dealing with these Additional Challenges. What other Support do they Require?
  • 14.00 – 14.15    AOB & Close
    • • • • • • Ammer Malik, Head of Business Development – Intrum

March 2026

• MALG North West Regional Members Meeting – March 2026

  04 Mar 2026

  Location

  Zoom

  The MALG North West Regional Members Meeting is being held virtually on Wednesday 4 March 2026.

  Invitations will be sent to all members with the link to register their place for the event, nearer the date.

  Agenda to follow…

April 2026

• MALG Scotland Regional Members Meeting – April 2026

  23 Apr 2026

  Location

  Zoom

  The MALG Scotland Regional Members Meeting will take place virtually on Thursday 23 April 2026.

  Invitations will be sent to all members with the link to register their place for the event, nearer the date.

  Agenda to follow…

   

July 2026

• MALG North West Regional Members Meeting – July 2026

  01 Jul 2026

  Location

  Venue TBC

  The MALG North West Regional Members Meeting is being held face to face on Wednesday 1 July 2026, venue to be confirmed.

  Invitations will be sent to all members with the link to register their place for the event, nearer the date.

  Agenda & Venue to follow

August 2026

• MALG Scotland Regional Members Meeting – August 2026

  20 Aug 2026

  Location

  TBC

  The MALG Scotland Regional Members Meeting is scheduled to take place face to face on Thursday 20 August 2026, venue to be confirmed.

  Invitations will be sent to all eligible members, including the link to register your place for the event.

  AGENDA & VENUE to follow…