Welcome to the Money Advice Liaison Group (MALG) Podcast, launched in November 2024. Hosted by Helen Gill, founding director of marketing communications consultancy Engage Comms, and MALG CEO Bob Winnington, it is all about ‘working together to improve the lives of people in debt’.
If you work in any capacity across the debt landscape in the UK, listen in during your lunch break, on your commute, or whenever you have some downtime for inspiring insights into how collaboration and working smarter can overcome the barriers to a fairer, better system for those in financial difficulty.
Listen here or wherever you get your podcasts (including Apple, Spotify and Amazon Music).
Episodes are listed below starting with the most recent first – click the ‘episode details’ link below each for more information.
Episode 10, September 2025: Regulation, Reform and Reputation – Shaping the future of debt purchase and collections
with Chris Leslie, CEO – Credit Services Association
Episode 9, August 2025: Hearts and Minds – Championing Financial Fairness through Leadership, Lived Experience and Human-Centred AI
with Lee Healey, CEO – IncomeMAX
Special edition: watch here https://youtu.be/qm_Lo1PGn7k
Episode 8, July 2025: Future-fit credit information to support better outcomes for people and economies
with Chris Dick, CEO – Registry Trust
Episode 7, June 2025: Closer to the customer – What we can learn from banking contact centre data about supporting those in debt
with Isobel Crosse, Head of Financial Care – Santander UK
Episode 6, May 2025: Life changing conversations with customers in debt
with Jonathan Shaw, Partnership Manager – Reach Out, Sigma Connected
April 2025: Financial vulnerability, innovation and the future of debt support – Flexys meets MALG
Bob Winnington, CEO of MALG takes a short break from the MALG Podcast to appear on the Flexys one! Listen here for insights into:
- the challenges faced by debt collection teams
- the role of technology in improving outcomes
- the importance of industry collaboration
- and managing regulatory changes.
Episode 5, March 2025: Making support for all of your customers’ life problems accessible
with Cat Divers, Founder and CEO, National Support Network.
Episode 4, February 2025: Why bringing your authentic self to work is so important in the credit and debt sector
with Neil Jinks, Brand Ambassador, ControlAccount (part of Broadriver Group).
Episode 3, January 2025: Gen Z Money: “Young people don’t have an attention issue, they have an interest issue”
with Vivi Friedgut, Founder/CEO of Blackbullion.
Episode 2, December 2024: ‘The power of partnerships’ for supporting and empowering people in financial difficulty
with Genevieve Orford, Chief Product Officer at Policy in Practice
Episode 1, November 2024: ‘A once in 25 years opportunity to revolutionise vulnerable consumer data sharing’
with Dr Chris Fitch of Money Advice Trust
Introductory episode August 2024: “The game is rigged” – why we can only change the system for people in financial difficulty by working together
In this introductory episode of the Money Advice Liaison Group (MALG) podcast, host Helen Gill of Engage Comms is joined by MALG CEO Bob Winnington to discuss what MALG is all about, why we’re bringing you this podcast, what you can expect from it and why, in 2024, we need game-changing solutions to ‘improving the lives of people in debt’ more than ever.
