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MALG MENTAL HEALTH AND DEBT GUIDELINES

Recognising the increasing focus on the way in which debt problems and mental health conditions can have a reciprocal impact over recent years, the Money Advice Liaison Group (MALG) began investigating the issues and undertaking important work in this area.

The main result of this was the MALG Good Practice Awareness Guidelines for Helping Consumers with Mental Health Conditions & Debt, first published in November 2007 and then updated in 2009 (second edition) and 2015 (third edition). Work is currently underway on new guidance on Data Protection and Vulnerability for over-indebted consumers.

MALG is a non-policy making body and the Guidelines could not be imposed on either the advice or creditor sectors. However, the document has been acknowledged by the Financial Conduct Authority (FCA) in their Consumer Credit Sourcebook and approved by the Information Commissioner’s Office (ICO) and the Financial Ombudsman Service (FOS). This document has also been included in a number of creditor trade body Codes of Practice.

Debt and Mental Health Evidence Form (DMHEF)

*PLEASE NOTE, SOME CHANGES ARE BEING MADE TO THE INFORMATION AND DOCUMENTS BELOW IN LINE WITH NEW GENERAL DATA PROTECTION REGULATION (GDPR) AND OTHER NEW LEGISLATION. NEW VERSIONS WILL BE AVAILABLE SOON.

In November 2012 the latest version of the Debt & Mental Health Evidence Form (see links below), an integral part of the Guidelines, was launched.  The form was developed by MALG and Chris Fitch at the Royal College of Psychiatrists (now at Money Advice Trust). The form can be used by healthcare professionals, money advisers and creditors to more effectively evaluate people’s circumstances and arrive at informed decisions. Below is a set of answers to Frequently Asked Questions (FAQs) for all users of the form and further specific guidelines for creditors and advisers with downloadable forms for each.

Debt & Mental Health Evidence Form Frequently Asked Questions (FAQ)

The Debt & Mental Health Evidence Form for Creditors

The Debt & Mental Health Evidence Form for Advisers (Case Work)

The Debt & Mental Health Evidence Form for Advisers (Assisted Self-help)

Other useful debt and mental health documents

MONEY ADVICE LIAISON GROUP