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Given the pace of change, particularly technological, faced by our members (advisers, lenders, collection agents, regulators in all sectors – local authority, utilities and telecoms, and financial services), we at MALG want to offer support. As organisations strive to be more agile, flexible and forward thinking while doing the day job, we want to play our part.

The overall theme of the MALG Conference 2017 (sponsored by Cabot Credit Management) is ‘shaping the future of money advice’ and the programme, includes leading thinkers from outside the sector as keynote speakers, ‘choice A’ breakout sessions dealing with the ‘here and now’ vs ‘choice B’ breakout sessions looking at 2022 and beyond, and ‘speed networking’ between money advisers and creditors. There will also be an interactive fintech exhibition throughout the day with demonstrations of the latest tools and technology. See speakers and sponsors and exhibitors for more info.

Full programme (sponsored by Lowell):




08.45 – 10.00: Registration & Exhibition

10.00 – 10.15: Welcome (Liz Barclay, MALG Chair)


Keynote presentations

10.15 – 10.35: Solving poverty by re-thinking markets and growth (Dr Emma Stone, Joseph Rowntree Foundation)

10.35 – 10.55: Transforming our global financial system (Anna Laycock, Finance Innovation Lab)

10.55—11.15: Keynote speakers Q&A


11.15 – 11.45: Refreshments & Exhibition


Break-out sessions 1

11.45 – 12.45:

Breakout A: High Cost Credit (Katie Evans, Money & Mental Health Policy Institute) sponsored by Experian

Breakout B: Open Banking (tbc, Equifax) sponsored by Equifax


12.45 – 13.45: Lunch, exhibition & adviser/creditor ‘speed networking’

13.45—14.00: MALG Membership session (Lee Usher, Computershare) sponsored by Nationwide Building Society


Break-out sessions 2

14.00 – 15.00:

Breakout A: Negotiation skills in the digital age (Freddy Kelly, Credit Kudos and Daniel Reinhold, Paylink Solutions)

Breakout B: Fintech demos delivered and sponsored by Telrock


15.00 – 15.30: Refreshments & Exhibition


Break-out sessions 3

15.30 – 16.30:

Breakout A: Vulnerability (Chris Fitch, University of Bristol Personal Finance Research Centre and Alex Lewis of Alex Lewis Trust) sponsored by 1st Credit 

Breakout B: ‘FinCap Future’ panel (David Haigh of Money Advice Service, Anne Boden of Starling Bank, David Hall of Behaviour Change, Laura Bunt of Citizens Advice) sponsored by Idem Servicing


16.30 – 17.30: ‘Summing up’ (Gareth McNab, Nationwide Building Society) and drinks reception