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Given the pace of change, particularly technological, faced by our members (advisers, lenders, collection agents, regulators in all sectors – local authority, utilities and telecoms, and financial services), we at MALG want to offer support. As organisations strive to be more agile, flexible and forward thinking while doing the day job, we want to play our part.

The overall theme of the MALG Conference 2017 is ‘shaping the future of money advice’ and the programme (sponsored by Lowell), includes leading thinkers from outside the sector as keynote speakers, Choice A Workshops dealing with the ‘here and now’ vs Choice B Workshops looking at 2022 and beyond, and ‘speed networking’ between money advisers and creditors.

Full programme:




08.45 – 10.00: Registration & Exhibition

10.00 – 10.15: Welcome (Liz Barclay, MALG Chair)


Keynote presentations

10.15 – 10.35: Solving poverty through re-thinking markets and growth (Dr Emma Stone, Joseph Rowntree Foundation)

10.35 – 10.55: Transforming the values and power relations embedded in our global financial system (Anna Laycock, Finance Innovation Lab)

10.55—11.15: Keynote speakers Q&A


11.15 – 11.45: Refreshments & Exhibition


Break-out sessions 1

11.45 – 12.45:

Breakout A: High Cost Credit (tbc, FCA) sponsored by Experian

Breakout B: Transforming advice with code (Laura Bunt, Citizens Advice) sponsored by Idem Servicing


12.45 – 13.45: Lunch, exhibition & adviser/creditor ‘speed networking’

13.45—14.00: MALG Membership session


Break-out sessions 2

14.00 – 15.00:

Breakout A: Negotiation skills in the digital age (Freddy Kelly, Credit Kudos)

Breakout B: Open Banking


15.00 – 15.30: Refreshments & Exhibition


Break-out sessions 3

15.30 – 16.30:

Breakout A: Vulnerability (Chris Fitch, Uni Bristol PFRC and Alex Lewis) sponsored by 1st Credit 

Breakout B:Fintech demos delivered and sponsored by Telrock


16.30 – 17.30: ‘Summing up’ (Gareth McNab, Nationwide Building Society) and drinks reception


The full MALG Conference 2017 programme (sponsored by Lowell) will be available to download soon!