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Given the pace of change, particularly technological, faced by our members (advisers, lenders, collection agents, regulators in all sectors – local authority, utilities and telecoms, and financial services), we at MALG want to offer support. As organisations strive to be more agile, flexible and forward thinking while doing the day job, we want to play our part.

The overall theme of the MALG Conference 2017 (sponsored by Cabot Credit Management) is ‘shaping the future of money advice’ and the programme, includes leading thinkers from outside the sector as keynote speakers, ‘choice A’ breakout sessions dealing with the ‘here and now’ vs ‘choice B’ breakout sessions looking at 2022 and beyond, and ‘speed networking’ between money advisers and creditors. There will also be an interactive fintech exhibition throughout the day with demonstrations of the latest tools and technology. See speakers and sponsors and exhibitors for more info.

Full programme (sponsored by Lowell):




08.45 – 10.00: Registration & Exhibition

10.00 – 10.15: Welcome (Liz Barclay, MALG Chair)


Keynote presentations

10.15 – 10.45: Solving poverty by re-thinking markets and growth (Dr Emma Stone, Joseph Rowntree Foundation) sponsored by Natwest

10.45 – 11.15: The social life of money (Bruce Davis, Abundance) sponsored by HSBC


11.15 – 11.45: Refreshments & Exhibition


Break-out sessions 1

11.45 – 12.40:

Breakout A: High Cost Credit panel chaired by Liz Barclay (Greg Stevens, Consumer Credit Trade Association CCTA; Helen Undy, Money & Mental Health Policy Institute; and Laura Rodrigues, StepChange) sponsored by Experian

Breakout B: Open Banking (Roger Vincent, Equifax and Phil Grady, Castlight Finance) sponsored by Equifax


12.45 – 13.45: Lunch and exhibition

13.15 – 13.45: ‘Meet The Adviser’ speed networking session (drop in during the second half of the lunch break)

13.45—13.55: The benefits of MALG Membership (Lee Usher, Computershare) sponsored by Nationwide Building Society

 13.55-14.05: Launch of The Computershare ‘Loan Services Charity Donations Fund’ (Stuart Laidler, Computershare)

14.05 – 14.10: Launch of the ‘Council Tax & Imprisonment – Time to Think Again?’ report by Payplan and the Institute of Money Advisers (Alistair Chisholm, Payplan)

Break-out sessions 2

14.15 – 15.10:

Breakout A: Negotiation skills in the digital age (Freddy Kelly, Credit Kudos and Daniel Reinhold, Paylink Solutions), sponsored by UK Asset Resolution

Breakout B: Fintech demos (Mitch Armstrong, Telrock and Peter Myatt, Bean) sponsored by Telrock


15.15 – 15.30: Refreshments & Exhibition


Break-out sessions 3

15.30 – 16.25:

Breakout A: The psychology of vulnerability – how our eyes, ears, and experience let us down and what we can do to fix this (Chris Fitch, Money Advice Trust and Alex Lewis of Alex Lewis Trust) sponsored by 1st Credit 

Breakout B: ‘FinCap Future’ panel (David Haigh, Money Advice Service; Anne Boden, Starling Bank; David Hall, Behaviour Change) sponsored by Idem Servicing


16.30 – 17.30: The future of money advice: What next? (Gareth McNab, Nationwide Building Society) and drinks reception