How Better Cross-Sector Collaboration Could Deliver a ‘Golden State’ of Financial Services in the UK
with Alison Walters of Financial Conduct Authority
Money Advice Liaison Group (MALG) CEO Peg Alexander is joined by the Financial Conduct Authority’s Director of Consumer Finance Alison Walters to discuss how a collaborative, outcomes-focused approach across lenders, advice organisations, regulators and support services can prevent problem debt and deliver a fairer credit market in the UK.
In this engaging conversation, Alison highlights the importance of using real customer data, earlier interventions, industry-led solutions, and regional insight to scale effective practices and improve outcomes. She mentions how important the MALG network is for cross-sector collaboration that breaks down the walls standing in the way of a truly joined-up approach to customer care.
This goes beyond just delivering on Consumer Duty or Consumer Credit Act reform to a system-wide approach to joined-up working that puts people’s multi-faceted financial lives at the heart of the way financial services firms operate.
FCA Fair Value Blog October 2026: https://www.fca.org.uk/news/blogs/fair-value-look-practice-three-years-consumer-duty
Nikhil Rathi (FCA chief executive) Mansion House Speech October 2026: https://www.fca.org.uk/news/speeches/market-integrity-digital-age
Listen to more episodes at www.malg.org.uk/podcast or wherever you get your podcasts.
