From Fragmented to Connected – Rethinking ‘Tell Us Once’ for Disabled and Vulnerable Customers
with Dr Chris Fitch of Money Advice Trust
Money Advice Trust’s Vulnerability Lead Chris Fitch’s newly-published report ‘Tell Us Twenty’ is a review of initiatives that allow people to share their support needs with multiple organisations. It’s a follow up to the report he discussed on the very first episode of the MALG Podcast back in November 2024, which outlined 10 guiding principles to help design better data-sharing schemes.
The new review’s main finding is that, ironically, there are at least 20 ‘Tell Us Once’ initiatives in operation in the UK, spanning sectors from energy to education, and circumstances from death to direct debits.
In this episode, Chris explores how improved sharing across existing schemes could address the failed and unrealistic ambition to create one single system for disabled and vulnerable people, giving them control over their data and avoiding unnecessary repetition of their circumstances.
