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Following the success of and learnings from the MALG Virtual Summit held in October 2020, we are very pleased to bring you the all-new MALG Virtual Connect, which we hope will become a regular fixture in our Spring events calendar.

The MALG Virtual Connect is a one-day event on 25 March 2021 (during Debt Awareness Week) offering the opportunity to engage in discussion and debate on hot topics and network with others from across the whole debt landscape. The interactive sessions will provide ample opportunity for questions & answers and dedicated networking time will be built into the programme.

Thank you to our sponsors Intrum, Lester Aldridge, CDER Group, Dukes Bailiffs, and Computershare. If you are interested in sponsoring a specific session, please email

Outline programme:

08:45 – 09:00     Room opens to admit participants

09:00 – 09:10     Welcome and informal networking

09:10 – 09:30     Networking Ice breaker

09:30 – 09:45     Introduction to the MALG Virtual Away Day and overview of the event

  • Bob Winnington, Chief Executive, MALG

09:45 – 09:50     Housekeeping/IT and explanation of how the event will run

09:50 – 10:20     Keynote presentation: Maximising and Measuring Social Value in 2021, Ben Carpenter, CEO, Social Value International

The session will cover: What is social value? The ‘triple bottom line’. How focusing on and measuring social value can help those that are most vulnerable and create a better society overall.

10:20 – 11:00     Panel session: Social Value and the debt landscape, Chaired by tbc with panellists:

  • Chris Leslie, CEO, Credit Services Association
  • Carole Kenney, CDER Group
  • Gareth McNab, Christians Against Poverty
  • other tbc

11:00 – 11:30     Comfort Break / Networking Time

11:30 – 12:30     AM Breakout sessions (choose from 2)

  • Breathing Space: Implementation
    • Victoria Page-Franklin, Insolvency Service
    • Dawn Kirsopp, Citizens Advice
    • other tbc
  • Managing the post Covid-19 ‘debt tsunami’
    • Sara Little, Money and Pensions Service
    • Richard Lane, StepChange Debt Charity
    • Nicki Bond, Money and Mental Health Policy Institute
    • Anna Hall, Citizens Advice

12:30 – 13:30     Lunchtime, Learning & Networking Opportunities

  • 12:45 – 13:30     Room One: open networking room
  • 12:45 – 13:30     Room Two: Money Mindset Masterclass with Lisa Michaels, Intuitive Life, Positive Psychology Mindset Coach

13:30 – 14:30     PM Breakout sessions (choose from 2)

  • Vulnerability: Translating the FCA’s expectations into outcomes
    • Chris Fitch, Money Advice Trust
  • Insolvency options: How does the IVA market need to change?
    • Melia Hurst, Lester Aldridge
    • Paul Mason, Creditfix
    • Lou Yates, The Insolvency Panel (TIP)
    • Peter Tutton, StepChange

14:30 – 15:00     Event Round-up discussion led by:

  • Sebrina McCullough, MALG Conference Committee Chair, Financial Wellness Group

Delegate tickets:

  • MALG Member commercial delegate: £95+VAT
  • MALG Member not-for-profit delegate: £55+VAT
  • Non-MALG Member commercial delegate: £125+VAT
  • Non-MALG Member not-for-profit delegate: £85+VAT

You can book tickets now using the form below. Invoices can be paid either via bank transfer or by credit card (small processing fee included on online payment transactions) – details will be provided with the invoice:

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