MALG North West Archives | Money Advice Liaison Group

Resolvecall Ltd

Money Advice Liaison Group — Wed, 20 May 2026 06:41:44 +0000

Resolvecall is a UK-based provider of customer engagement services, specialising in early arrears and reconnection through amicable home visits and complementary call centre support. We work across financial services, automotive finance, energy, water and debt purchase, supporting clients at all stages of the debt lifecycle, including live accounts, post-default, post-sale and pre- and post-legal activity.

Our approach is underpinned by high levels of governance, with a fully employed field team and a focus on transparency in how we communicate and operate. We encourage customers to re-engage through a channel that suits them and, where appropriate, support them back into contact with their lender to explore available options, with due regard for vulnerability and fair treatment.

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Raise Limited

Money Advice Liaison Group — Wed, 21 Jan 2026 17:46:03 +0000

Raise Money Advice Services offers free, confidential debt and financial guidance to residents across the Liverpool City Region. Regulated by the Financial Conduct Authority and accredited by the Advice Quality Standard, Raise helps clients manage priority and non-priority debts, negotiate with creditors, and explore solutions such as Debt Relief Orders and bankruptcy. The service also provides welfare rights advice, budgeting advice, income maximisation, and grant applications. With a person-centred approach, Raise supports vulnerable individuals through flexible delivery options, including telephone, outreach and home visits, overcoming barriers like disability or mental health challenges. As a member of the Greater Merseyside Money Advice Partnership, Raise promotes financial resilience and social justice.

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UK Debt Expert Limited

Money Advice Liaison Group — Wed, 14 Jan 2026 16:17:55 +0000

UK Debt Expert part of the UK Debt Expert Group offers a professional debt advisory service that helps individuals in the UK manage and resolve their financial challenges.

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CFH Docmail

Money Advice Liaison Group — Wed, 03 Dec 2025 14:12:03 +0000

CFH is a secure communications partner to creditors, those working in debt recovery and the wider financial services industry, helping organisations engage with individuals fairly and effectively. Through hybrid mail and digital delivery workflows, we make regulated communications clear, timely and accessible, supporting FCA Consumer Duty and inclusive design needs. Prioritising channel choice and robust data protection, our primary goal is to help organisations to reach vulnerable cohorts and improve outcomes at scale.

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Wyser

Money Advice Liaison Group — Mon, 22 Sep 2025 15:18:32 +0000

Wyser is a UK-based AI startup built to support the people who support others. We help advice services, housing associations, and charities reduce time spent on admin by securely capturing and transcribing client conversations into clear, accurate, structured case notes. Our approach is human-in-the-loop: AI helps with the heavy lifting, but professional judgement shapes the final record. That’s how we keep case notes fair, safe and reliable – and ensure the data teams rely on across case management systems is genuinely useful for insight, reporting and decision-making. Wyser is designed to enhance human care, not replace it, giving teams more time and confidence to focus on people.

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R3, Association of Business Recovery Professionals

Money Advice Liaison Group — Mon, 22 Sep 2025 15:17:59 +0000

R3 is the trade association for the UK’s insolvency, restructuring, advisory, and turnaround professionals. We represent licensed insolvency practitioners, lawyers, turnaround and restructuring experts, students, and others in the profession. Our members work across the spectrum of the profession, from global legal and accountancy firms through to smaller, local practices.

The insolvency, restructuring and turnaround profession is a vital part of the UK economy. The profession promotes economic regeneration, resolves financial distress for businesses and individuals, saves jobs, and creates confidence and public trust which underpin trading, lending and investment.

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SignVideo by Sorenson

Money Advice Liaison Group — Tue, 19 Aug 2025 11:08:19 +0000

At SignVideo by Sorenson, we are pioneers in on-demand and scheduled British Sign Language (BSL) video interpreting, breaking down communication barriers and championing equal access for the Deaf community. For over 20 years, we’ve partnered with businesses, public services, and emergency responders to provide seamless communication for Deaf BSL users—anytime, anywhere. Our services include Video Relay Service (VRS) for remote calls and Video Remote Interpreting (VRI) for in-person interactions, ensuring clear and instant communication across contexts. Driven by accessibility, innovation, and inclusion, we’re committed to building a more connected world for Deaf individuals.

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Salford City Council

Money Advice Liaison Group — Mon, 11 Aug 2025 08:38:53 +0000

Local authority providing services to the 246,000 people who are proud to call Salford their home. The city of Salford covers 37 square miles and five districts of Salford: Eccles, Worsley, Irlam and Cadishead, and Swinton and Pendlebury.

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National Support Network (NSN)

Money Advice Liaison Group — Sat, 19 Jul 2025 10:12:42 +0000

NSN hosts the UK’s largest independently vetted directory of external support services. We build customisable support directory websites for leading brands, enabling them to better signpost customers in need to trusted help. Our platforms bring together internal and external support services in one place, making it easier for staff to offer compassionate, consistent referrals. Organisations also gain valuable insights into the support needs and preferences of their customers, helping them respond more effectively.

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Liberata UK Ltd

Money Advice Liaison Group — Fri, 16 May 2025 07:40:24 +0000

Liberata is a leading provider of managed business services with a 50-year history, offering tailored solutions in Customer Support, Debt Recovery, Finance and Accounting, HR and Payroll, and Revenues and Benefits. Committed to accessibility, curiosity, and expertise, Liberata utilises advanced technologies and human insight to enhance productivity and reduce costs. Trusted by over 800 organisations, including local councils and private enterprises, we ensure compliance and exceptional outcomes. With a focus on optimising operations and financial resilience, Liberata helps clients adapt quickly to changing demands through their Think Service Tech approach and robust consultancy capabilities.

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