Papers from presentations and discussions held at Money Advice Liaison Group (MALG) National Members’ Meetings (which are held in London quarterly) are made available below following the event:
MALG National Members Meeting Thursday 9th July 2020
Thank you to all 60+ members who took part in our ‘virtual’ National Members Meeting during the Coronavirus lockdown. The meeting included a fantastic interview session with Richard Haymes, Director of Consumer Affairs, Strategy and Market Development, Indesser on the subject of ‘Debt Recovery post initial COVID-19 crisis’ which you can read more about here.
Presentations from other speakers and discussion notes, found below:
- Gambling Blocks Report – Chris Fitch, University of Bristol
- Lending Standards Board – Vulnerability insights and empowering agents – Anna Roughley, Head of Insight & Support and Jess Roberts, Insight & Support Manager
- Bob’s Update & Close Presentation
MALG National Members Meeting Thursday 30th April 2020
Thank you to all 61 members who took part in our first ‘virtual’ National Members Meeting during the Coronavirus lockdown.
Angela Foster’s of My DNA Edge gave a well received and very relevant/topical presentation on ‘Looking after our Colleagues: Rethink Health – The 5 Pillars of Optimal Health for Enhanced Energy, Productivity & Longevity in Business and Life’. In it, she shared her methodology for how to enhance your immunity, which will form the foundation of her future book. She has very kindly agreed to share the slides with MALG members free of charge but has asked that we keep it secure and that those who would like to download it provide their email address. You can sign up to download it here.
We also had a fantastic panel session on ‘Looking after our Customers’ hosted by John Fairhurst of PayPlan. The slides presented by each panellist (Bob Kingdon of Intrum, Jane Tully of Money Advice Trust and Joe Surtees of Cabinet Office) can be downloaded below:
- Intrum Looking after our Customers during Coronavirus presentation – MALG April 2020
- Money Advice Trust Client experience of Covid 19 presentation – MALG April 2020
- Cabinet Office Government debt response to Covid 19 presentation – MALG April 2020
MALG National Members Meeting Thursday 6th February 2020
Presentations and discussion notes
- Introduction to Economic Abuse presentation – MALG Feb 2020
- Money and Pensions Service presentation – MALG Feb 2020
- MaPS adviser wellbeing discussion points feedback – MALG Feb 2020
- Ember Group Mike Havard vulnerable customers presentation – MALG Feb 2020
Regulatory updates
MALG National Members Meeting Thursday 4th July 2019
Presentations
Regulatory updates
Members Meeting Thursday 11th April 2019
Presentations
- MALG Intrum Ethical Collections Apr 11 2019
- Priority services MALG 11 April 2019
- FCA – MALG 11 April 2019
MALG National Members Meeting Thursday 7th February 2019
Presentations
MALG National Members Meeting Thursday 5th July 2018
The MALG National Members Meeting on 5th July 2018 featured an excellent presentation from Sian Williams of Toynbee Hall on high cost credit in which she highlighted the fact that “irresponsibility is not the main driver of credit debt.” Some interesting group discussions and debates also took place. Presentations and regulatory updates can be found below:
Presentations
Regulatory updates
MALG National Members Meeting Tuesday 24th April 2018
Presentations
- Presentation – An introduction to the GDPR, by Victoria Ehman of Russell-Cooke Solicitors
- Presentation – Support for Mortgage Interest, by StepChange
- Presentation – Support for Mortgage Interest, by Tim Hanton of Foundation Home Loans
- Support for Mortgage Interest slides (DWP)
- Support for Mortgage Interest Factsheet
Regulatory updates
MALG National Members Meeting Thursday 25th January 2018
The MALG National Members Meeting on 25th January 2018 was once again attended by a diverse mix of stakeholders including representatives such as Money Advice Service, NEST and Relate. Meeting notes and speaker presentations can be found below:
Presentations
- MALG Members Meeting January 2018 – NEST group discussion and presentation
- MALG Members Meeting January 2018 – Relate presentation
- MALG Members Meeting January 2018 – Money Advice Service
- MALG Members Meeting January 2018 – Money Advice Service – Economic Impact of Debt Advice
- Relationships and finances – break-out group discussion: summary points
Regulatory updates
- MALG Members Meeting January 2018 – The Department of Communities & Local Government’s update
- MALG Members Meeting January 2018 – MoJ Regulatory Update – Samantha Toyn
- MALG Members Meeting January 2018 – Update from The Insolvency Service
- MALG Members Meeting January 2018 – Review of Debt Management Sector
- MALG Members Meeting January 2018 – New Scottish Insolvency Rules
- MALG Members Meeting January 2018 – Financial Capability Week
MALG National Members Meeting 26 September 2017
The MALG National Members Meeting on 26 September 2017 was once again attended by a diverse mix of stakeholders including representatives from creditors like Nationwide Building Society, advisers like Payplan, and stakeholders like the Money & Mental Health Policy Institute. Meeting notes and speaker presentations can be found below:
Presentations
- MALG Members Meeting September 2017 – PayPlan Consumer IVA presentation
- MALG Members Meeting September 2017 – Nationwide technology supporting advice presentation
- MALG Members Meeting September 2017 – Fairbanking Behavioural Economics presentation
Regulatory updates
- MALG Members Meeting September 2017 – Money Advice Service update
- MALG Members Meeting September 2017 – AiB Policy Development Note
- MALG Members Meeting September 2017 – ICO update
- MALG Members Meeting September 2017 – Insolvency Service update
MALG National Members Meeting 5 July 2017
The MALG National Members Meeting on 5 July 2017 was attended by the most diverse mix of stakeholders yet and featured a talk from Yvonne Fovargue MP on her work on the All Party Parliamentary Group on Debt and the launch of the Money Advice Service’s toolkit for creditors on working with debt advice agencies. Jane Tully of Money Advice Trust and Katie Evans of Money & Mental Health Policy Institute followed their engaging presentations with interactive group discussions, the outputs of which will be used in their policy work. Watch a video of the discussions in action:
Presentations
- MALG Members Meeting July 2017 – Money Advice Service launch of creditor toolkit
- MALG Members Meeting July 2017 – Jane Tully Money Advice Trust session on bailiff reform
- MALG Members Meeting July 2017 – Katie Evans MMHPI point of sale credit session
Regulatory updates
- MALG Members Meeting July 2017 – AiB Policy Development Note
- MALG Members Meeting July 2017 – ICO update
- MALG Members Meeting July 2017 – Insolvency Service update
Email info@malg.org.uk to register your interest in attending the next MALG Members Meeting.
