Comments on: MALG publishes list of creditor email addresses for money advisers https://malg.org.uk/malg-publishes-list-of-creditor-email-addresses-for-money-advisers-during-coronavirus-crisis/ Working together to improve the lives of people in debt Thu, 11 Jun 2026 10:48:10 +0000 hourly 1 By: MALG Admin https://malg.org.uk/malg-publishes-list-of-creditor-email-addresses-for-money-advisers-during-coronavirus-crisis/#comment-2273 Thu, 11 Jun 2026 10:48:10 +0000 http://malg.org.uk/?p=3244#comment-2273 Thank you ARC has been added and we’ll ask about Tesco Mobile

]]> By: Sarah https://malg.org.uk/malg-publishes-list-of-creditor-email-addresses-for-money-advisers-during-coronavirus-crisis/#comment-2266 Thu, 04 Jun 2026 11:12:45 +0000 http://malg.org.uk/?p=3244#comment-2266 Hi does anyone have contact details for Tesco’s Mobile please.

]]> By: Louise https://malg.org.uk/malg-publishes-list-of-creditor-email-addresses-for-money-advisers-during-coronavirus-crisis/#comment-2264 Wed, 03 Jun 2026 15:47:37 +0000 http://malg.org.uk/?p=3244#comment-2264 ARCEurope told me their email address is: customers@arceuropeltd.co.uk

]]> By: MALG Admin https://malg.org.uk/malg-publishes-list-of-creditor-email-addresses-for-money-advisers-during-coronavirus-crisis/#comment-2263 Wed, 03 Jun 2026 10:31:58 +0000 http://malg.org.uk/?p=3244#comment-2263 Thanks Julia, the CRS Portal has also been added

]]> By: MALG Admin https://malg.org.uk/malg-publishes-list-of-creditor-email-addresses-for-money-advisers-during-coronavirus-crisis/#comment-2262 Wed, 03 Jun 2026 10:29:01 +0000 http://malg.org.uk/?p=3244#comment-2262 Thank you Steve that’s brilliant, those details for Santander have been added

]]> By: Steve Smith https://malg.org.uk/malg-publishes-list-of-creditor-email-addresses-for-money-advisers-during-coronavirus-crisis/#comment-2260 Tue, 02 Jun 2026 18:02:52 +0000 http://malg.org.uk/?p=3244#comment-2260 I have received a Tweet from Santander today – Hi Steve, thanks for getting in touch and sorry to hear about your experience. Please send it to debtrespite@santander.co.uk. I hope this helps.
So their Debt Email is as above

]]> By: Julia Palmer https://malg.org.uk/malg-publishes-list-of-creditor-email-addresses-for-money-advisers-during-coronavirus-crisis/#comment-2259 Mon, 01 Jun 2026 14:01:47 +0000 http://malg.org.uk/?p=3244#comment-2259 I have received the following information from Credit Resource Solutions:

CRS Compass Portal.

Here you can submit offers, request balances and pose queries all in one place. If you need login details and/or an explanation to the site please make us aware. The link to the site is below

https://compass.coeouk.com/dashboard

]]> By: MALG Admin https://malg.org.uk/malg-publishes-list-of-creditor-email-addresses-for-money-advisers-during-coronavirus-crisis/#comment-2247 Wed, 13 May 2026 14:33:42 +0000 http://malg.org.uk/?p=3244#comment-2247 Thanks Bek, Severn Trent has been added and we will ask around about First Direct

]]> By: Bek https://malg.org.uk/malg-publishes-list-of-creditor-email-addresses-for-money-advisers-during-coronavirus-crisis/#comment-2246 Wed, 13 May 2026 14:31:23 +0000 http://malg.org.uk/?p=3244#comment-2246 also, I’ve been trying to contact First Direct in relation to a loan repayment and I sent a letter which has completely disappeared, no record of it being received or anything. No trace. Webchat have said i have to call to speak with loans team via tel, yet Stepchange have recommended I send a letter which they provide a template for, with my assessment included. It’s all a bit backwards.

]]> By: Bek https://malg.org.uk/malg-publishes-list-of-creditor-email-addresses-for-money-advisers-during-coronavirus-crisis/#comment-2245 Wed, 13 May 2026 14:28:05 +0000 http://malg.org.uk/?p=3244#comment-2245 Severn Trent – customer.care@severntrent.co.uk

]]>