The MALG South West Regional Members Meeting is being held on Tuesday 27 June, 2023 – 10:00 – 15:00. Huge thanks to Computershare Communication Services for sponsoring this event at their premises – The Pavilions, Bridgwater Road, Bristol BS13 8AE. Members will receive an invitation by email and we kindly ask you to register your place by using the link on the invite.
Agenda
- 09:45 – 10:00 Arrival Registration & Networking
- 10:00 – 10:15 Welcome to all guests – Bob Winnington, CEO – MALG
- 10:15 – 10:30 Computershare Welcome, Who We Are – Sara Harris, Business Development – Computershare
- 10:30 – 11:00 Utility Panel – How can Utility Companies collaborate to Improve Customer Service – Wessex Water, Welsh Water, OVO Energy & Financial Wellness Group
- 11:00 – 11:10 Group Q&A
- 11:10 – 11:20 Comfort Break
- 11:20 – 12:20 Round Table on Vulnerability & Inclusive Customer Experience – Scope Facilitation & Audience Participation
- 12:20 – 12:30 Group Q&A
- 12:30 – 12:50 Collaborating to Support Vulnerable Customers – David Woakes, Director of Marketing & Mark Smith, Client Solutions Manager – Auriga Services
- 12:50 – 13:00 Group Q&A
- 13:00 – 14:00 Networking Lunch
- 14:00 – 14:20 Do it Once, Do it Right: The Benefits of Sharing Data – Gareth Llewelyn, Sales Director – IE Hub
- 14:30 – 14.45 MALG National Update – Bob Winnington, CEO – MALG
- 14:45 – 15.00 AOB & Close