MALG South West Regional Members Meeting on 22 February 2023 is scheduled to take place virtually over zoom. Members will receive an invitation to register their attendance, nearer the date.
Agenda
- 09:45 – 10:00 Welcome & Introductions from MALG CEO, Chair
- 10:00 – 10:40 Consumer Duty Impact on Customer Comms – Tom Yates, Communications Consultant – Computershare
- 10:40 – 11:20 Mortgage Industry Update – Lee Woolley, Mortgage Advice Manager – StepChange Debt Charity
- 11:20 – 11:30 Comfort Break
- 11:30 – 12:10 How the Cost of Living Crisis is Affecting Debt Caseworker within a Citizens Advice Local Office – Tori Crandon, Money Advice Team Leader – North Somerset Citizens Advice
- 12:10 – 12:20 MALG National Update – Bob Winnington, CEO
- 12:20 – 12:30 AOB & Close