The MALG North West Regional Members Meeting is being held virtually on Wednesday May 24, 2023 and will be themed around ‘FCA Consumer Duty’. Invitations will be sent to all members to register their place for the event.
Agenda
- 10:30 – 10:40 Welcome and Introduction
- 10:40 – 10:50 MALG National Update from Bob Winnington, CEO
- 10:50 – 11:20 Carl Whitney, Head of Customer Experience – Ascent: How they have been preparing for the Consumer Duty
- 11:20 – 11:50 Jo Howcroft, Business Development Manager – BSI: Inclusive Service Kitemark and How it Relates to Consumer Duty
- 11:50 – 12:10 Helen Lord, CEO – Vulnerability Registration Service: How they can Help with Consumer Duty
- 12:10 – 12:20 Comfort Break
- 12:20 – 12:50 Andy Shaw, Policy Officer – IMA: General Overview of the Consumer Duty Challenges / Benefits for Advisers and Clients
- 12:50 – 13:00 AOB & Close