The MALG North East & Yorkshire Regional Members Meeting is being held virtually on Thursday 14 September, 2023. Invitations will be sent to all members to register their place for the event, if you do not receive and feel you should, please contact info@malg.org.uk to resolve.
Theme: Impacts of Firms switching to a more Digital Approach when Communicating with Individuals in Financial Difficulties
Agenda
- 10:00 – 10:05 Welcome and Update from MALG NEY Steering Committee
- 10:05 – 10:15 MALG National Update – Bob Winnington, MALG CEO
- 10:15 – 10:35 Jair Munoz Bugarin (Behavioural Change & Learning Lead): Money and Pensions Service: Motivations and Barriers for People Searching for Debt Advice
- 10:35 – 10:55 Dominic Maxwell (CEO/Founder TellJO): Digital Tools to Identify and Support Vulnerable Customers
- 10:55 – 11:05 Comfort Break
- 11:05 – 11:25 Peter Daykin (CEO/Founder Wordnerds): Building a Single View of Customer Conversations and Using Data to Build Business Case for Action
- 11:25 – 11:55 Panel Discussion/Q&A
- 11:55 – 12:00 AOB and Close