There are several organisations in the UK which offer proactive, reactive, primary and secondary money advice to consumers and businesses.
Money advice is delivered in the following ways:
- Face-to-face interviews
- Free telephone helplines
- Web, video, SMS and email support
- Court desks set up by agencies to offer defendants emergency advice about their court case
Advice reaches consumers through a variety of networks which include:
- AdviceUK – the largest network of independent community advice centres in the UK, with over 700 member organisations.
- Advice NI – a membership organisation that exists to provide leadership, representation and support for independent advice organisations in Northern Ireland.
- Citizens Advice – national organisation providing free, confidential advice to help people overcome their problems, and campaigning on big issues.
- Citizens Advice Scotland
- Citizens Advice Northern Ireland
- The Legal Aid Agency – provider of legal aid in England and Wales ensuring people have access to appropriate legal advice through a network of providers.
- Free-to-client debt management agencies – providers of free money advice and the administration of Debt Management Plans (DMP):
- Fee-charging debt counselling service companies/Debt Management Companies.
- The Debt Managers Standards Association – trade association for the fee charging money advice sector working to raise standards and promote best practice.
- Debt Resolution Forum – trade association for the fee charging money advice sector providing training and monitoring.
- Insolvency practitioners – set up Individual Voluntary Arrangements for those with a reasonable disposable income or sufficient assets to allow them to offer their creditors a lump sum in part of full settlement and/or regular payments over several years.
- Institute of Money Advisers – independent organisation working solely for free-to-client money advisers.
- Local authorities – provide free money advice services to residents.
- The Money Advice Service – co-ordinator of money advice in the UK, signposting people to advice and financial education.
- Money Advice Scotland – provider of second tier support through training, consultancy, conferences and events and inputs into Government policy.
- Money Advice Trust – policy-making charity helping people across the UK tackle their debts and manage money with confidence through National Debtline and Business Debtline free telephone/online services.
- National Association of Student Money Advisers – professional membership body which acts as a focus for information exchange between practitioners in the field of student funding and money advice.