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MALG NORTH EAST

MALG North East covers a vast geographical area from South Yorkshire, to East Yorkshire and as far north as Newcastle. The steering group has tried to address this issue by holding meetings around the region (Leeds or Bradford, Sheffield, Newcastle, Sunderland and Hull) in order to give as many of our members as possible the opportunity to be able to attend at least one meeting a year.

Attendance figures have risen over the last couple of years and seem to be fairly stable at around 30-35 participants at each meeting. Many are ‘regulars’ but there are, on average, two or three new faces at each meeting. There is usually a good mix from both the advice sector and the credit sector of the industry which makes for lively discussions.

The group is chaired by Lee Usher, Debt Advice Manager at Computershare and Ammer Malik, Head of Business Development at StepChange Debt Charity. The group’s secretary is Natasha Still, Head of Debt Management Operations at MoneyPlus Group. Other committee members include Helen Clarke, Strategic Partnership Manager at Payplan, Rebecca Price, Solicitor at Provident Financial, Gareth McNab, Money Advice Liaison Manager at Nationwide Building Society, Tracey Carr, Citizens Advice Gateshead, and Karen Young, Client Service Manager at Aperture.

MALG North East meets three or four times per year and we are fortunate that some of our creditor members very generously ‘host’ the meetings in their premises, which often gives advisers an opportunity to understand better the work of the creditor sector. Membership is welcomed from like-minded organisations that can share our aims and objectives. Any new organisation that applies for membership will be asked to make a short presentation at a future meeting, following which there will be a ballot and a decision made whether to accept the application.

We always attempt to make our meetings applicable to all attendees and examples of topics we have covered over the past year are:

  • Debt and Vulnerability
  • Age Related Debt
  • FCA Changes in relation to CONC and the authorisation process to date
  • Complaint Handling by The Financial Ombudsman
  • The journey into Debt Advice by The Money Advice Service
  • Financial Promotions and Incentives by Nationwide and DEMSA

All presentations are followed by a questions and answers session.

Interest in our forum is greatly welcomed and we would be pleased to receive your contact details and keep you informed of events. Please email info@malg.org.uk

MONEY ADVICE LIAISON GROUP