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FCA launches consultation guiding firms on the fair treatment of vulnerable customers

23 Jul 2019 | Posted In Money advice news

The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. The guidance sets out the FCA’s view of what the FCA Principles require of firms to ensure that vulnerable consumers are consistently treated fairly across financial services sectors. The FCA wants to see doing […]

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Bob’s Blog: MALG AGM new Board announcement and Conference 2019 sponsors/exhibitors

12 Jul 2019 | Posted In Bob's Blog (MALG updates)

Thank you to all of those who voted by proxy and attended/voted in person for new MALG Board appointments at our AGM last week. We’re very pleased to announce the appointment of Peter Wallwork, chief executive of the Credit Services Association and Paul Smee, chair of the Peer to Peer Finance Association, and the re-appointment […]

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Bob’s Blog: MALG Conference 2019 bookings and AGM/Members Meeting agenda

13 Jun 2019 | Posted In Bob's Blog (MALG updates)

Whilst the weather is far from seasonal at the moment, the conference season progresses unabated! I understand that the Money Advice Scotland Conference was a memorable event as always and I thoroughly enjoyed the Institute of Money Advisers Conference in Manchester earlier this week. It was great to see a number of MALG Members there […]

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FCA confirms biggest shake-up to the overdraft market for a generation

11 Jun 2019 | Posted In Money advice news

The Financial Conduct Authority (FCA) has confirmed it is introducing reforms to fix a dysfunctional overdraft market. These changes will make overdrafts simpler, fairer, and easier to manage and will protect the millions of consumers that use overdrafts, particularly more vulnerable consumers. The changes represent the biggest overhaul to the overdraft market for a generation. […]

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Trade body ceases involvement in bailiff complaints adjudication

07 Jun 2019 | Posted In Money advice news

From 1 June, the process for complaining about enforcement agents (bailiffs) was streamlined. The Civil Enforcement Association (CIVEA) will no longer review complaints on behalf of its members. With CIVEA no longer involved, all complaints about enforcement agents acting on behalf of local authorities will go straight to the Local Government and Social Care Ombudsman […]

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