FCA bans referral fees for debt packagers to help struggling consumers
Regulator the Financial Conduct Authority (FCA) is banning certain providers of debt advice from receiving referral fees from debt solution providers. The ban should save consumers struggling with debt thousands of pounds in unnecessary fees and ensure they receive better quality advice. It will put a stop to the business model which incentivises debt packagers […]
Read MoreCounting the costs: Money Advice Trust publishes reports n the impact of the cost of living on its clients
Money Advice Trust’s new Counting the costs and Shrinking margins briefings shine a spotlight on the impact the cost of living crisis is having on callers to its National Debtline and Business Debtline advice services. Based on findings from Money Advice Trust client surveys, these briefings outline the challenges that callers face as the cost of essentials […]
Read MoreNew report on ‘unravelling the cost of living spiral’ published
A new Financial Health Report ‘Making Ends Meet: Unravelling the cost of living spiral’ using data insights from Equifax and TDX in partnership with the Centre for Social Justice, with collaborations from Vulnerability Registration Service and Policy in Practice, has been published. It examines whether maximising income and improving accessibility to social tariffs could help consumers […]
Read MoreOfgem publishes consultation on framework for consumer standards and policy options to address priority customer service issues
Energy regulator Ofgem has published a consultation on its framework for consumer standards and policy options to address priority customer service issues. With many consumers struggling with their bills, it is more critical than ever that energy suppliers provide good service to their consumers. Building on the existing rules and the outcomes from its Market […]
Read MoreMoney and mental health organisations combine to back more support for people in difficulty
Money and mental health organisations across the UK are backing a new guide that shows creditors how to offer more support to customers in difficulty. ‘Mental Health and Money’, a new guide released by the Money and Pensions Service (MaPS), was created after detailed consultation with experts in both fields. It’s being supported by the […]
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