FCA launches guidance for firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. The guidance aims to drive improvements in the way firms treat vulnerable consumers so that they are consistently able to achieve outcomes that are as good as everybody else. People can find themselves in vulnerable circumstances […]
Read MoreFCA finds Covid-19 leaves over a quarter of UK adults with low financial resilience
The Financial Conduct Authority (FCA) has released its latest Financial Lives survey (FLS), looking at consumers’ financial situations, the financial products they choose and their experiences of engaging with financial services firms. The FCA concluded its FLS research in February, and ran an extra survey in October in order to understand the impact of the […]
Read MoreCSA highlights urgent need to roll out Debt Advice Apprenticeship in 2021
In the lead up to National Apprenticeship Week 2021, the Credit Services Association (CSA), the UK trade body for the collections and debt purchase sector, is urging money and debt advice organisations to take advantage of Apprenticeship Levy funds available to run apprenticeships for their existing and prospective advisers. The Level 3 Debt Adviser Apprenticeship, a […]
Read MoreFCA publishes review into unsecured credit market
The FCA has published a report on change and innovation in the unsecured consumer credit market following a Review by its former Interim Chief Executive, Christopher Woolard CBE. The Woolard Review sets out how regulation can better support a healthy market for unsecured lending, taking into account the impact of the coronavirus (Covid-19) pandemic, changing business […]
Read MoreGovernment proposals on Debt Relief Orders to help more people in problem debt
Proposals have been outlined by the government to increase the financial eligibility criteria for debt relief orders (DROs), helping more people deal with financial difficulties to get a fresh start. Research shows that the demand for debt advice could increase by up to 60% by the end of 2021 and around 3 million more people […]
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