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FCA launches consultation guiding firms on the fair treatment of vulnerable customers

23 Jul 2019 | Posted In Money advice news

The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. The guidance sets out the FCA’s view of what the FCA Principles require of firms to ensure that vulnerable consumers are consistently treated fairly across financial services sectors. The FCA wants to see doing […]

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FCA confirms biggest shake-up to the overdraft market for a generation

11 Jun 2019 | Posted In Money advice news

The Financial Conduct Authority (FCA) has confirmed it is introducing reforms to fix a dysfunctional overdraft market. These changes will make overdrafts simpler, fairer, and easier to manage and will protect the millions of consumers that use overdrafts, particularly more vulnerable consumers. The changes represent the biggest overhaul to the overdraft market for a generation. […]

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Trade body ceases involvement in bailiff complaints adjudication

07 Jun 2019 | Posted In Money advice news

From 1 June, the process for complaining about enforcement agents (bailiffs) was streamlined. The Civil Enforcement Association (CIVEA) will no longer review complaints on behalf of its members. With CIVEA no longer involved, all complaints about enforcement agents acting on behalf of local authorities will go straight to the Local Government and Social Care Ombudsman […]

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Enforcement trade body CIVEA issues bogus bailiffs warning

04 Jun 2019 | Posted In Money advice news

People are at risk from fraudsters masquerading as enforcement agents (bailiffs) and small businesses are a popular target, according to the civil enforcement industry’s trade body Civil Enforcement Association (CIVEA). The warning comes after CIVEA identified cases of fraudsters using the government’s public register of enforcement agents to demand payments for bogus government debts. The […]

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Cabinet Office Fairness Group releases public statement on Government treatment of people in debt

09 May 2019 | Posted In Money advice news

The Cabinet Office’s ‘Fairness Group’ (made up of debt advice organisations including StepChange, Citizens Advice, Money Advice Trust, Money & Pensions Service, PayPlan and debt collection trade body the Credit Services Association) has released a public statement on government treatment of people in debt: “The government established a Fairness Group in 2016, bringing central and […]

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