MALG member and 2017 conference sponsor 1st Credit has joined force with Hammersmith & Fulham Council to launch a revolutionary private-public joint venture, H&F Ethical Debt Collections.
The partnership changes the way public sector debts are handled, ending the two-tier treatment of customers in debt by applying Financial Conduct Authority (FCA) standards to public as well as private sector debt collection. Those with public sector debts too often experience poor customer treatment and high levels of court action.
This service is unique in the public sector and by bringing together 1st Credit’s regulated, data-led expertise with Hammersmith & Fulham’s knowledge and understanding of the public sector, it is hoped that it will help other councils improve their financial position, look after their residents better and avoid increased service demands.
For more information, visit www.1stcredit.com/hf-collections and read this article.